Frequently Asked Questions

How does the membership process works with Zeffy?

When you click on the button ”Click here to join or renew your membership”, a window appears offering you the different types of memberships.

  • Select the desired plan
  • Enter the amount of members
  • Click on ”Checkout” to continue the process
Membership plan

On the next page, enter your contact details and allow the association to communicate with you (For sending our newsletter and liaison bulletin by email.)

Scroll down the page to review the information needed for the membership process.

Pay attention to the Auto-Renewal option. By default, this option is checked. If you do not wish for your membership to be automatically renewed, you must uncheck this option.

However, if you want your membership to be automatically renewed, Zeffy will inform you one month in advance that the membership will be renewed. You can ask us to cancel the automatic renewal at any time.

Zeffy is a platform that does not charge transaction fees to organizations like ours. Zeffy asks for a donation to fund the service. This donation is completely optional and not mandatory at all.

If you do not wish to make a donation to Zeffy, choose ”other” and enter zero in the contribution field.

Continue on the page to choose the payment method. You can pay by credit card or by pre-authorized debit payment (PAD).

After processing the payment, you will receive your membership card and payment confirmation by email. For access to our websites, we will send you your access codes after payment confirmation.

How to make an Interac transfer to the Association de La Famille Trudel-le inc. ?

Here is the procedure for making an interac transfer to the Association de La Famille Trudel-le inc. :
1) On your computer, open your bank (or credit union) account.
2) Somewhere on your computer screen, select the “INTERAC TRANSFER” option.
3) Enter the following information:

  • The amount to be transferred (for example: $50.00)
  • Our email address: denis0042@trudel-le.com
  • Finally, in the space provided, enter your SECRET QUESTION and the ANSWER that must accompany it.

To simplify things, we ask that you use as a SECRET QUESTION “Our slogan” and as an ANSWER to the SECRET QUESTION “Adsum“.  If the name of the recipient is requested, it is “La Famille Trudel-le inc.

Please take note: Interac transfer works only with Canadian financial institutions.

Is it Possible to Pay my Membership by cheque?

It is always possible to pay your dues by cheque. Make your cheque payable to La Famille Trudel-le inc. Write your membership number on the back if you have one.

Mail your cheque to 1311, rue de la Châtelaine, Québec, QC  G2L 1A5

I have just joined the association how to connect to the member area?

Once we have confirmation of your payment, you will receive an email with your access code at the address you entered in the online application form.

I have lost my access code

Send an email to webmestre@trudel-le.com explaining the situation.

I signed up for the newsletter but I am not receiving it !

It is possible that your email service is placing the messages in the spam folder. To avoid this, add the email address infolettre@trudel-le.com to your contacts.